# What is your return policy?

> If youre not satisfied with your order for   any   reason you can return it for a full refund within 45 days We now have a  selfservice returns portal   you

Source: https://help.meundies.com/en_us/what-is-your-return-policy-SkjGDyo3o

Last updated: 2026-06-17T23:59:38.370Z

If you’re not satisfied with your order for any reason, you can return it for a full refund within 45 days. To be eligible for a return, items must meet the following conditions:

*   **Underwear:** unworn, unwashed, and in the original condition it was received.
*   **Socks:** unworn with the original packaging intact.
*   **Bralettes, Apparel, and Accessories:** unwashed and in the original condition it was received.

If you want to return an order, you can process your return using [**this link**](https://meundies.loopreturns.com/#/). Just enter your order number and zip code to start the process!

* * *

  

**Feel free to follow these steps if you want to return an order:**

**![](https://cdn.kustomerhostedcontent.com/media/63863a68b7d52ddf90d4e7b5/db2f408f4b79da6662c5d9520b6611fd.gif)**  

1.  Click the person Icon on the top-right corner of the page. 
2.  Click **Order History.**
3.  Locate the order you want to send back. 
4.  Click **Order Details**
5.  Under the shipping address, you should be able to find the '**Make a Return'** button. After clicking the button, you should be able to start the process of your return! 

**Note:** If the order has already been refunded/canceled, the button to start the return **will not** show up. 

The following items are final sale and not eligible for return:    

*   **Mystery Packs**
*   All items on clearance

* * *

###   

###   

### **RETURNS FAQ (make sure you review these!)** 

  

*   **What happens if I need to exchange an item for a different size/style?**
    *   Currently, we only offer refunds. If you're looking for a new size or style, once your refund is reflected back on your bank statement within five business days, feel free to place a new order.

  

*   **What's your return policy for Bralettes, Apparel, Accessories?**
    *   All items in these categories must be unwashed and in the original condition they were received.   
          
        
*   **Do you offer prepaid returns for all orders placed?**
    *   At this time, we only offer free returns for domestic orders. All international returns (including Canadian) will require the customer to pay for returns shipping via their favorite carrier to our HQ address below, and we will process the return!

### RETURNS - LAX1  
2615 E. 3rd Street  
San Bernadino, California 92408  
United States

  

**Note:** For returning orders outside the US, please process your return using the [**Return Portal**](https://meundies.loopreturns.com/#/) before sending your package to our warehouse. This is to make sure that we can properly track your return and issue your refund without a hitch. 

  

*   **Are any items ineligible for returns?** 
    *   All **Mystery Packs** and **Clearance** **Items** are _final sale_ and, thus, ineligible for return. Make sure you double-check the sizing chart and your order before you place your order!

  

*   **What's your refund timeline?**
    *   **Domestic Orders**
        *   If you want to return an order placed within the US, we'll process your refund as soon as our system receives confirmation that the item/s you want to return is on its way back to us. **Make sure to use the return label issued after processing the return!** 
    *   **International Orders**
        *   Once the tracking on the order you're returning shows 'delivered to agent for final delivery', your refund will be processed in 14 business days or less. 

Depending on your banking institution, you should see your refund reflected on your bank statement in 2-7 business days. The balance will be returned to your MeUndies account if your purchase was made with store credit.

  

*   **I initially paid a shipping fee for my order here in the US. Do I still get free return shipping?**
    *   Of course! As long as your order is within the US, we’ll happily provide a prepaid return label for your return. Any shipping fees paid previously are not refundable.

  

*   **I don't have the original packaging for this order. Can I still return them?** 
    *   Your order can still be returned! All you need is a secure packaging to hold the items you want to return and you should be able to return them without issue. **Make sure to include the packaging slip inside the bag and attach your new shipping label outside the package!** 

  

*   **If I'm returning multiple orders, can I combine them in the same order?**
    *   If you're returning more than one order, please make sure the return package only contains the items pre-authorized for return. Items from different orders should be packed separately per order number, using their respective return labels. If there are additional items in your return package that haven’t been pre-authorized, we’ll have to send back the entire package, and the return will be voided. 

  

*   **Are international shipping fees and duties and taxes refundable?**
    *   No, shipping fees and any duties and taxes paid at the time of purchase are non-refundable for international orders, unless otherwise specified by your country. Your refund will reflect the cost of the items returned only.