Popular Questions

• Membership

  When are new designs released? How do I reserve a pair? How do I swap a pair? How do I cancel The Membership? How does The Membership work? How do you pick what you send to me?
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• Account

  I’m locked out of my MeUndies account! How do I log into my MeUndies account? How do I reset my password? How can I delete my account? Accessibility Statement How do I update or delete my payment information?
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• Product

  Are there going to be more Prints/Colors in your Stretch Cotton collection? Are your Stretch Cotton Undies available in packs? Are your Stretch Cotton undies/bralettes available for Membership? Are you adding more styles/colors to the Swim collection? What are your swimsuits made out of? What size undies are right for me?
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• Payment

  How do I resolve a failed payment on my account? How does your referral program work? How do I check the balance of my gift card? What forms of payment do you accept? My friend didn't get the gift card I sent them! When does my gift card expire?
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• Orders & Returns

  Can I return a swimsuit? My promo code isn’t working How do I contact the CheekSquad? How do I use store credit? How do I enter a promo code? What’s my order status?
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• Shipping

  Do I have to pay duties and taxes when ordering from Canada? Do you provide gift wrapping or discreet packaging? Do you offer expedited shipping? How much does shipping cost? Where do you ship?
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