Popular Questions

• Product

  Will MeUndies sponsor me? I want to work for MeUndies! Do you sell kids products? How do I chat with the CheekSquad? What size undies are right for me? How should I care for MeUndies in the wash?
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• Payment

  How do I resolve a failed payment on my account? How does your referral program work? How do I check the balance of my gift card? How do I redeem my gift card? What MeUndies products can I buy with a gift card? Can I send a MeUndies gift to a friend?
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• Orders

  My promo code isn’t working How do I see what's in my cart? How do I contact the CheekSquad? How do I use store credit? How do I enter a promo code? What’s my order status?
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• Shipping

  My tracking information shows as delivered but I don't have the package. What should I do? Do I have to pay duties and taxes when ordering from Canada? How long should my order take to arrive? Do you provide gift wrapping or discreet packaging? Do I have to pay VAT or other import taxes when shopping from the UK, Australia or other international locations? Do you offer expedited shipping?
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• Returns

  What is your return policy? Can I make an exchange at the MeUndies Century City retail store? What is the MeUndies 100% Satisfaction Guarantee?
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• Membership

  How do I put my membership on hold? I’m locked out of my MeUndies account! How do I log into my MeUndies account? How do I reset my password? How do I find my order history? How do I find my Account Page?
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