Welcome to MeUndies Support

Popular Questions

• Can I customize my pack?
• What size undies are right for me?
• How should I care for my MeUndies?
• How do I receive a $20 referral credit for referring a friend to MeUndies?
• How do I check the balance of my gift card?
• How do I redeem my gift card?
• What MeUndies products are eligible to be purchased with my gift card?
• Can I send a MeUndies gift to a friend?
• How do I contact the MeUndies fam?
• How do I use store credit?
• How do I enter a promo code?
• My tracking information shows as delivered but I don't have the package. What should I do?
• Do I have to pay duties and taxes when ordering from Canada?
• How long should my order take to arrive?
• What is your return policy?
• When are new designs released?
• How do I reserve a pair?
• How do I swap a pair?
• How do I cancel my membership?
• How do you pick what you send to me?