Popular Questions

• Product

  What size undies are right for me? How should I care for MeUndies in the wash? What happens if my item is damaged upon delivery or after use? What Is the MeUndies Mystery Pack? ProModal Socks Can I customize a pack?
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• Payment

  How do I receive a $20 referral credit for referring a friend to MeUndies? How do I check the balance of my gift card? How do I redeem my gift card? What MeUndies products are eligible to be purchased with my gift card? Can I send a MeUndies gift to a friend? How do I update or delete my payment information?
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• Orders

  How do I contact the MeUndies fam? How do I use store credit? How do I enter a promo code? How can I order MeUndies for a group? What’s my order status? What if I need to change or cancel my order?
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• Shipping

  My tracking information shows as delivered but I don't have the package. What should I do? Do I have to pay duties and taxes when ordering from Canada? How long should my order take to arrive? Valentine's Day 2019 Shipping Deadlines Do you provide gift wrapping or discreet packaging? Do I have to pay VAT or other import taxes when shopping from the UK, Australia or other international locations?
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• Returns

  What is your return policy? Can I make an exchange at the MeUndies Century City retail store? What is the MeUndies 100% Satisfaction Guarantee on your first pair of undies, socks and bralettes?
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• Membership

  When are new designs released? How do I reserve a pair? How do I swap a pair? How do I cancel The Membership? How do you pick what you send to me? Can I add a bralette, lounge pants, or other apparel to The Membership?
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