Popular Questions

• Product

  Can I customize my pack? What size undies are right for me? How should I care for MeUndies in the wash? Star Wars Collaboration Details Do your undies contain latex? Are your products vegan?
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• Payment

  How do I receive a $20 referral credit for referring a friend to MeUndies? How do I check the balance of my gift card? How do I redeem my gift card? What MeUndies products are eligible to be purchased with my gift card? Can I send a MeUndies gift to a friend? How do I update or delete my payment information?
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• Orders

  How do I contact the MeUndies fam? How do I use store credit? How do I enter a promo code? How can I order for groups? What’s my order status? What if I need to change or cancel my order?
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• Shipping

  My tracking information shows as delivered but I don't have the package. What should I do? Do I have to pay duties and taxes when ordering from Canada? How long should my order take to arrive? Do you provide gift wrapping or discreet packaging? Do I have to pay VAT or other import taxes when shopping from the UK, Australia or other international locations? Do you offer expedited shipping?
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• Returns

  What is your return policy? Can I make an exchange at the MeUndies Century City retail store? What is the MeUndies 100% Satisfaction Guarantee on your first pair of undies, socks and bralettes?
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• Membership

  When are new designs released? How do I reserve a pair? How do I swap a pair? How do I cancel The Membership? How do you pick what you send to me? Can I add a bralette, lounge pants, or other apparel to The Membership?
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