Popular Questions

• Product

  Will MeUndies sponsor me? I want to work for MeUndies! Do you sell kids products? How do I chat with the CheekSquad? What size undies are right for me? How should I care for MeUndies in the wash?
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• Payment

  How do I resolve a failed payment on my account? How does your referral program work? How do I check the balance of my gift card? How do I redeem my gift card? What MeUndies products can I buy with a gift card? Can I send a MeUndies gift to a friend?
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• Orders

  My promo code isn’t working How do I see what's in my cart? How do I contact the CheekSquad? How do I use store credit? How do I enter a promo code? What’s my order status?
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• Shipping

  My tracking information shows as delivered but I don't have the package. What should I do? Do I have to pay duties and taxes when ordering from Canada? How long should my order take to arrive? Important Note on Valentine's Day Shipping Do you provide gift wrapping or discreet packaging? Do I have to pay VAT or other import taxes when shopping from the UK, Australia or other international locations?
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• Returns

  What is your return policy? Can I make an exchange at the MeUndies Century City retail store?
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• Membership

  How do I put my membership on hold? I’m locked out of my MeUndies account! How do I log into my MeUndies account? How do I reset my password? How do I find my order history? How do I find my Account Page?
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