How long should my order take to arrive?

Orders typically ship within 2 business days of you ordering. Domestic customers can expect delivery within 7 business days, Canadian customers within 3 weeks, and all other international customers within 12 business days. This is all subject to carrier activity as well.

 

                                                                                                                                                                                                

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Please note: Due to COVID-19 and an increase in order volume, we are taking extra precautions which may cause a delay in processing your order. We appreciate your understanding.

For orders using Standard shipping:

  • Orders are typically processed within 1-2 business days before shipping. During the holidays when order volume is elevated, processing times will be delayed.
  • US orders are shipped via USPS and DHL, and are estimated to arrive within 2-7 business days.
  • Canadian, Australian, and New Zealand orders are shipped via Asendia (with final delivery by Canada Post) and are estimated to arrive within 1-3 weeks.
  • All other international orders are shipped via DHL and are estimated to arrive within 10-12 business days. Duties, taxes, and associated fees are the responsibility of the purchaser. 

For US orders using Expedited shipping:

  • Orders with Expedited shipping are processed the same day if ordered before 8 AM PST. Orders placed after 8 AM  PST, or anytime on Saturdays, Sundays, and holidays will not ship until the next business day.
  • Expedited shipping is only available in the US and may not be available in all areas.
  • To track orders using Expedited shipping, please check the FedEx tracking page.

Please note:

  • For membership orders and during holidays, orders may take 1-3 business days to be processed before shipping.
  • Domestic orders weighing 1lb or more will be shipped via DHL instead of USPS.
  • Orders shipped to Alaska, Hawaii, and Puerto Rico are estimated to arrive within 7 business days.
  • Orders shipped to Guam and APO/FPO addresses are estimated to arrive within 10 business days.
  • The timeliness of packages to destinations outside the contiguous US may be affected by the limited availability of transportation and actual delivery times may vary.

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