We'll happily provide a full refund or exchange within 90 days for your first pair of: undies, socks and bralette. For active members, the 100% Satisfaction Guarantee is within 365 days of purchase. No questions asked! Please submit a request to start the process.
Please note: The 100% Satisfaction Guarantee only applies to your first single pair (1) of undies, socks and bralettes.
Order a pack or multiple items in your first order?
No problem as long as you try on just one! That first one is yours to try, wear, jump around, do whatever you to see if it's right you and then keep it regardless. We'll grant a refund or exchange for your first single pair (1) without needing to send it back. The remaining items in your order may be returned to us as long as they are not tried on, worn or washed are not covered by the 100% Satisfaction Guarantee (with the exception of our all sales final, non-refundable Mystery Pack).
Say you ordered a 6-pack, tried on one pair, and realized you need a different size. Keep the one you tried on under our guarantee and reach out to us for an exchange. We'll take back the other five (as long as they are not tried on, worn, or washed) and send six new ones in the size you need. Easy, right?
In addition, international shipping fees will not be refunded under the 100% Satisfaction Guarantee.
What's that Lassie...you ate your persons' MeUndies?
Yes, we know how much you love your Undies though unfortunately, we know all too well how your pet might enjoy eating them even more. Under the 100% Satisfaction Guarantee, we are not able to replace undies consumed ripped or destroyed by your pet. If you haven't used your 100% Satisfaction Guarantee, chat with someone on the CheekSquad and we would be more than happy to get you a fresh pair.