Your first pair of underwear and socks are covered under our 100% Satisfaction Guarantee.
For all subsequent underwear purchases, returns are accepted within 90 days of you receiving the product if they are not tried on, unworn, unwashed, and in the original condition you received them. Items purchased within a membership may be exchanged for a different style or size while stock lasts.
For all other products, excluding our non-returnable Mystery Packs, returns are accepted within 90 days of you receiving your order if items are in the original condition you received them with packaging intact.
Submit a return request and include your order number to start the process.
Retail returns and exchanges are handled in-store only.
For U.S. orders, we offer free return postage. For all international orders, including Canadian orders, return postage is not provided.