We made our return process as seamless as possible! If you don’t love your purchase for any reason, you have 45 days to submit a return request for a full refund. If you are returning your first pair (1) of underwear or socks that you've tried on, you are eligible for our “Our Problem Free Philosophy.” Beyond your first pair of underwear or socks, items will be eligible for return if:
- Underwear: unworn, unwashed and in the original condition it was received.
- Socks: unworn with the original packaging intact.
- Bralettes, Apparel and Accessories: Unwashed and in the original condition it was received.
- Swimwear: unwashed, in the original condition it was received with a hygiene sticker still in place.
Make sure you include your order number in your return request to make the process as seamless and quick as possible!
RETURNS FAQ (pssst...make sure you review these!)
- What happens if I need to exchange an item?
At this time we are not able to offer exchanges, only refunds... If you're looking for a new size or style, once your refund is reflected back on your bank statement in 2-7 business days, feel free to place a new order!
- What's your "Problem Free Philosophy?"
If you're returning only 1 pair of underwear and/or socks, feel free to try em', wear em' and wash em'! While we do not accept worn underwear or socks for a return, we allow you to try 1 pair and we'll cover you. Beyond that 1 pair, all underwear and socks must be unworn, unwashed, in the original condition and packaging that they were received in. If you bought 2+ pairs of underwear or socks, make sure you try ONLY one pair before you decide to try on the rest.
- What's your return policy for Bralettes, Apparel, Accessories, and Swimwear?
So glad you asked! All items in these categories must be unwashed and in the original condition they were received. For swimwear, the hygiene sticker must still be in place.
- Do you offer prepaid returns for all orders placed?
At this time we only offer prepaid returns for domestic orders. All international returns (including Canadian) will require the customer to pay for returns shipping via their favorite carrier to our HQ address below and we will process the return!
- Are any items ineligible for returns?
All Mystery Packs, Face Masks and Face Gaiters are final sale and thus, ineligible for return. Make sure you double-check the sizing chart and your order before you purchase!
- What's your refund timeline?
After your return arrives at our warehouse, your refund will be processed in 3 business days or less. Depending on your banking institution, you should see your refund reflected back on your bank statement in 2-7 business days. If your purchase was made with store credit, the balance of store credit will be placed back on your MeUndies account.
- If I purchased at your retail location in Century City, can I return via online?
Retail returns and exchanges for items purchased at the Century City Mall are handled in-store only. Head to this link to learn how: Can I make an exchange at the MeUndies Century City retail store?
- If I'm returning multiple orders, can I combine in the same order?
If you're returning more than 1 order, please make sure the return package only contains the items pre-authorized for return. Items from different orders should be packed separately per order number, using their respective return labels. If there are additional items in your return package that haven’t been pre-authorized, or there are items missing that we expected to return, we’ll have to send back the entire package and the return will be voided.