Your first pair of underwear, socks, or bralettes is covered under our 100% Satisfaction Guarantee.
For all subsequent purchases of underwear, socks and bralettes(excluding our all sales final, non-refundable Mystery Packs), returns are accepted within 90 days of receiving the product as long as it is in its original condition (meaning not tried on, worn, or washed).
Returns on our apparel items, returns are accepted within 90 days of receiving your order if items are in the original condition you received them with any attached packaging intact.
Submit a return request and include your order number to start the process.
Retail returns and exchanges purchased at the Century City Mall are handled in-store only.
For U.S. orders, we offer free return postage. For all international orders, including Canadian orders, return postage is not provided.