If you’re not satisfied with your order for any reason, you can return it for a full refund within 45 days. We now have a self-service returns portal you can process your return. Just enter your order number and email address to start the process! If you used guest checkout, click "gift return," and enter your order number and shipping zip code.
Items are eligible for return if:
- Underwear: not tried-on, unworn, unwashed and in the original condition it was received.
- Socks: unworn with the original packaging intact.
- Bralettes, Apparel, and Accessories: Unwashed and in the original condition it was received.
- Swimwear: unwashed, in the original condition it was received with a hygiene sticker still in place.
If you fall outside of these guidelines or need additional help, please reach out to our CheekSquad so we can help you out further.
RETURNS FAQ (pssst...make sure you review these!)
- What happens if I need to exchange an item?
At this time we are not able to offer exchanges, only refunds... If you're looking for a new size or style, once your refund is reflected back on your bank statement within 5 business days, feel free to place a new order!
- What's your return policy for Bralettes, Apparel, Accessories, and Swimwear?
So glad you asked! All items in these categories must be unwashed and in the original condition they were received. For swimwear, the hygiene sticker must still be in place.
- Do you offer prepaid returns for all orders placed?
At this time we only offer prepaid returns for domestic orders. All international returns (including Canadian) will require the customer to pay for returns shipping via their favorite carrier to our HQ address below and we will process the return!
X/B Fulfillment C/O MeUndies
8115 Saint Andrews Avenue
San Diego CA, 92154-8201
- Are any items ineligible for returns?
All Mystery Packs, Face Masks, and Face Gaiters are final sale and thus, ineligible for return. Make sure you double-check the sizing chart and your order before you purchase!
- What's your refund timeline?
After your return arrives at our warehouse, your refund will be processed in 3 business days or less. Depending on your banking institution, you should see your refund reflected back on your bank statement in 2-7 business days. If your purchase was made with store credit, the balance of store credit will be placed back on your MeUndies account.
- My order is under $50 USD and I initially paid for shipping it here in the US. Do I still get free return shipping?
Yes. We’d happily provide a prepaid return label for your return. Feel free to initiate your return through our self-service return portal.
- If I purchased at your retail location in Century City, can I return via online?
All sales made at the Century City store are final sale due to the store's closure.
- If I'm returning multiple orders, can I combine in the same order?
If you're returning more than 1 order, please make sure the return package only contains the items pre-authorized for return. Items from different orders should be packed separately per order number, using their respective return labels. If there are additional items in your return package that haven’t been pre-authorized, or there are items missing that we expected to return, we’ll have to send back the entire package and the return will be voided.