Damage Upon Delivery
Wonderful question! Anything leaving the warehouse is checked for quality, so if you did receive something that was damaged upon arrival, please chat with someone on the CheekSquad and we'll happily assist.
Damage after Use
Some customers do experience damage to their garments after use (just like any garment). To make sure we properly take care of our MeUndies, we have some best practices to prevent damage in the future. We totally understand things happen and our team would be more than happy to field questions about your MeUndies. Additionally, if your washing machine ate your undies, we may not be able to approve a replacement.