My promo code isn’t working

Triple check to make sure your code is valid! If you have any problems with a valid promo, feel free to reach out to the Cheeksquad for additional help!




There are a few possible reasons for this so let’s find out what might’ve happened. Check whether the following applies to you:

  • You’ve already used the code. Our promo codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
  • The items aren’t eligible. Check the terms and conditions of the code, and make sure the items in your bag aren’t excluded items.*
  • The code has been entered incorrectly. Whoops! The codes are case sensitive so enter it exactly as it is written and try again.
  • The code has expired. Check the expiry date of the code, as some of them run for a limited time or expire after a set period.
  • You’re trying to checkout as a guest. Promo codes cannot be applied to guest checkout since our system needs to check the MeUndies account to identify if the order is eligible for the discount.
  • You’re trying to apply it to your Membership order. Promo codes cannot be applied to Membership orders because the code needs to be entered on the checkout page.

If all the above do not help, our CheekSquad team would be happy to help you sort out any promo code issues, so feel free to reach out to us!

*Promo codes, with the exception of pack-specific promotions, cannot be applied to packs since they’re already discounted.