Help Payment How do I resolve a failed payment on my account? To resolve the failed payment on your account, you can either update the payment method on your account page or add funds to your bank account and then use the Send it Now function. You can also contact our support team if you need any assistance. Related articles How do I update or delete my payment information? What if I don't want to wait till my next scheduled Membership ship date? How do I contact the CheekSquad? How does your referral program work? How do I put my membership on hold?