• How do I check the balance of my gift card?

    After redeeming a Gift Card, the amount will automatically be added as store credit to your MeUndies account. Simply log in to our website and click "Account" in the upper right-hand corner of the page. On the Credits page, you'll find your store credits, which will automatically be used upon checkout or on your Membership.





    The Credits page shows the date the store credit was added, the amount, the remaining balance, and the total.


  • How does your referral program work?

    For every friend you give your referral code to, you get $20 in store credit once they place their first order! Share the love!




    Glad you asked! Referrals play a huge part in growing our MeUndies fam so we made our referral program super easy! For every successful referral, you get $20.00 store credit and your friend gets 20% discount on their first purchase*. Totally a win-win, right?

    Qualifying Referrals:

    You can earn $20.00 store credit for every successful referral if:

    1. You have an active MeUndies account with at least 1 purchase.
    2. The referred friend must be a new customer and doesn't have an existing MeUndies account.
    3. The referred friend must place their first purchase worth at least $12.00 through your referral link.
    4. Your account and your friend's account must not have similar info such as name, address, payment info, etc.

    *Excludes packs and gift card purchases.

    For the full details of our referral terms and conditions, click this link: Referral Terms

  • How do I redeem my gift card from the Century City Retail Store?

    Since our retail store at Century City has permanently closed, all current gift card holders will be able to redeem their remaining credit on our website. To do so, please set up a MeUndies account using your email address, and then reach out to the Cheeksquad so a member of your team can add your remaining credit. Happy shopping!

  • My friend didn't get the gift card I sent them!

    If your friend has checked their inbox/spam folders as well as verified their email, please reach out to the CheekSquad. We approve each gift card, so yours might not have been approved yet.




    Please make sure your friend has checked all folders in their email inbox. For example, if your friend is a Gmail account holder, our email alerting them of their gift card may end up in their "Promotions" inbox tab. If your friend uses Yahoo!, Hotmail, AOL, or another email provider, and they don't think they've received their gift card, it wouldn't hurt to have them check their "Spam" or "Junk" mail folders.

    You can also submit a request and we'll be happy to help.

  • What forms of payment do you accept?

    We accept all major credit cards including Visa, MasterCard, American Express, and Discover. 

    We also accept PayPal and mobile users can use Apple Pay. 




    Heads up, all prices are shown in United States Dollar (USD) and international orders are subject to currency conversion at the time of purchase.

    Based on the category of goods and location delivered, MeUndies may be required to collect the applicable local tax. Rates vary based on state, county, or city, but the exact total is seen at checkout. 

    We do not accept personal checks, Paypal Credit, or money orders.

  • When does my gift card expire?

    Your MeUndies Gift Card will never expire, but what are you waiting for? Go use it now.