Orders & Returns

Can I change or cancel my order?
Nope. Once an order is placed, even the Undie gods can't make any changes.                                                                                                                                                                                                                                                                                                                                   ... Continue reading
How do I contact the CheekSquad?
For customer support, you can submit a request via email, text us at 888-552-6775, DM us on Social Media (Instagram, Twitter, Facebook, and Reddit), or chat with us by hitting that little question mark in the bottom corner! We're available 24/7 PST, 7 days/week.                                                                                                                                       ... Continue reading
How do I use store credit?
If you have store credit on your account, the credit will automatically apply at checkout. You may be asked to add another form of payment, but this is required for all orders as a backup only (even if your total is below the store credit amount).                                                                                                                                                      ... Continue reading
How long should my order take to arrive?
Orders typically ship within 2 business days of you ordering. Domestic customers can expect delivery within 7 business days, Canadian customers within 3 weeks, and all other international customers within 12 business days. This is all subject to carrier activity as well.                                                                                                                              ... Continue reading
What is your return policy?
If you’re not satisfied with your order for any reason, you can return it for a full refund within 45 days. We now have a self-service returns portal you can process your return. Just enter your order number and email address to start the process! If you used guest checkout, click "gift return," and enter your order number and shipping zip code.     Items are eligible for return if:        Un... Continue reading
What’s my order status?
Once your order has shipped, you will receive an email with a tracking number to track your package from our warehouse directly to your door or you can find your tracking info on your Order History page on your account.                                                                                                                                                                                  ... Continue reading
Can I return a swimsuit?
Short answer: Yes, as long as it is within 14 days of your delivery date and has the hygiene sticker still attached and in original condition. We now have a self-service returns portal you can process your return. Just enter your order number and email address to start the process! If you used guest checkout, click "gift return," and enter your order number and shipping zip code.     Long Answ... Continue reading
How can I order MeUndies for a group?
Planning to organize an event or a party and need TONS of MeUndies? We got you! We offer group purchasing rates, which is an ideal way to customize large orders for wedding parties, Greek organizations, charity events, or gifting programs for your company.                                                                                                                                             ... Continue reading
How do I enter a promo code?
You will see a purple line of text saying "+Add a Promo Code" in your bag prior to check out. Don't forget to hit apply!                                                                                                                                                                                                                                                                                     ... Continue reading
How do I redeem my gift card?
Scroll down all the way on any MeUndies page and select "Gift Card". You will then see a link to "Redeem a Gift Card" enter in the code from your email, and you are good to go! (Congrats to your butt!)                                                                                                                                                                                                    ... Continue reading
MeUndies July Swim Sweepstakes Rules
MeUndies Swim Product Review Sweepstakes Official Rules   NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN.  PURCHASE DOES NOT ENHANCE CHANCE OF WINNING.   Eligibility. The MeUndies Swim Product Review Sweepstakes (this “Sweepstakes”) is open to all natural persons who are legal residents of the fifty (50) United States and the District of Columbia, who are at least eighteen (18)... Continue reading
My promo code isn’t working
Triple check to make sure your code is valid! If you have any problems with a valid promo, feel free to reach out to the Cheeksquad for additional help!                                                                                                                                                                                                                                                     ... Continue reading