# MeUndies > MeUndies knowledge base – help articles and documentation. ## Membership - [How do I cancel my Membership?](https://help.meundies.com/en_us/cancel-membership-SkMx35VW2.md): If youre not satisfied with your order for any reason you can return it for a full refund within 45 days We now have a selfservice returns portal you - [How do I reserve a pair?](https://help.meundies.com/en_us/how-do-i-reserve-a-pair-B1hS1b0oA.md): Dont let our cheekiest prints disappear before we have a chance to send you one Once you select a style and color for your Membership that pair is officially - [Can I skip or freeze my Membership for a month?](https://help.meundies.com/en_us/can-i-skip-or-freeze-my-membership-for-a-month-shopify-rkQsEnnoR.md): We - [How do I swap my Membership pair?](https://help.meundies.com/en_us/how-do-i-swap-my-membership-pair-H14MVFk20.md): Feeling a change of heart We got you To change your Membership pai - [Team Peach](https://help.meundies.com/en_us/team-peach-r1ijyXUh1x.md): Team Peach is MeUndies brand new Product Sampling Program Heres how Team Peach Works Team Peach is currently inviteonly Members must optin to T - [How To Make Changes To Your Membership](https://help.meundies.com/en_us/how-to-make-changes-to-your-membership-rkrtzrW8fe.md): How to Manage Your Membership Your membership is flexible and you can make changes before each order is processed Whether you want to reserve a new print up ## Account - [I’m locked out of my MeUndies account!](https://help.meundies.com/en_us/i'm-locked-out-of-my-meundies-account!-B16v1snj.md): Our system likes to be super secure so give it a couple of minutes refresh and try again If it still doesnt let you log in go through the Forgot Password - [How do I update or delete my payment information?](https://help.meundies.com/en_us/how-do-i-update-or-delete-my-payment-information-SkRbvJi2i.md): Our system likes to be super secure so give it a couple of minutes refresh and try again If it still doesnt let you log in go through the Forgot Password - [How can I delete my account?](https://help.meundies.com/en_us/how-can-i-delete-my-account-Hkpwyiho.md): Please reach out to the Cheeksquad if you want to delete your account but just know we are super sad about it - [How do I create an account?](https://help.meundies.com/en_us/how-do-i-create-an-account-r18NaYzObe.md): Heres a clear customerfriendly draft you can use for your Help Center article How Do I Create an Account Creating a MeUndies account is quick and easy � ## Product - [What size undies are right for me?](https://help.meundies.com/en_us/what-size-undies-are-right-for-me-SJVGvkshs.md): Check out our size guide for exact measurements but we find that most customers fit comfortably into multiple sizes and its all based on personal preference - [What bralette size is right for me?](https://help.meundies.com/en_us/what-bralette-size-is-right-for-me-HyXGwkj2s.md): Finding the perfect fit is sometimes a challenge but hey we got you We added a size chart for each product on the product pages Just click on the View Guid - [How should I care for MeUndies in the wash?](https://help.meundies.com/en_us/how-should-i-care-for-meundies-in-the-wash-S1bGDkoni.md): Treat them gently they are special The best way is to handwash in cold water and air dry but we know thats not the most convenient Try and stick to cold w - [What’s the difference between our undies?](https://help.meundies.com/en_us/what's-the-difference-between-core-feelfree-feelfree-lace-and-breathe-Bk4fD1jns.md): Core Classic Modal with a black waistband FeelFree Classic Modal without a black waistband FeelFree Lace is our Feelfree with lace along the waistband ## Payment - [How does your referral program work?](https://help.meundies.com/en_us/how-does-your-referral-program-work-r1wfvJons.md): For every friend you give your referral code to you get 20 in store credit once they place their first order Share the love - [My promo code or discount isn’t working](https://help.meundies.com/en_us/my-promo-code-or-discount-isnt-working-rk3zPyiho.md): Triple check to make sure your code is valid If you have any problems with a valid promo feel free to reach out to the Cheeksquad for additional help - [How do I enter a promo code?](https://help.meundies.com/en_us/promo-code-rJ5pWYX2R.md): Once youre ## Orders & Returns - [How long should my order take to arrive?](https://help.meundies.com/en_us/how-long-should-my-order-take-to-arrive-H15zw1o3s.md): Orders typically ship within 2 business days of you ordering Domestic customers can expect delivery within 7 business days Canadian customers within 3 weeks - [What is your return policy?](https://help.meundies.com/en_us/what-is-your-return-policy-SkjGDyo3o.md): If youre not satisfied with your order for any reason you can return it for a full refund within 45 days We now have a selfservice returns portal you - [How do I contact the CheekSquad?](https://help.meundies.com/en_us/how-do-i-contact-the-cheeksquad-S1FzPkj2j.md): For customer support you can submit a request via email text us at 8885526775 DM us on Social Media Instagram Twitter Facebook and Reddit or ch - [Can I change or cancel my order?](https://help.meundies.com/en_us/can-i-change-or-cancel-my-order-rkFzwyono.md): Nope Once an order is placed even the Undie gods cant make any changes - [What’s my order status?](https://help.meundies.com/en_us/what's-my-order-status-Syifwkj3o.md): Once your order has shipped you will receive an email with a tracking number to track your package from our warehouse directly to your door or you can find you - [How can I order MeUndies for a group?](https://help.meundies.com/en_us/how-can-i-order-meundies-for-a-group-r1jzP1i2j.md): Planning to organize an event or a party and need TONS of MeUndies We got you We offer group purchasing rates which is an ideal way to customize large orders ## Shipping - [Where do you ship?](https://help.meundies.com/en_us/where-do-you-ship-Hy1mPkj2j.md): We ship all orders from our warehouse in San Diego CA to everywhere in the world including PO Boxes and all military locations via their APO FPO and D - [Do I have to pay duties and taxes when ordering from Canada?](https://help.meundies.com/en_us/do-i-have-to-pay-duties-and-taxes-when-ordering-from-canada-Sk0zDko3s.md): Canadian orders are not subject to duties and taxes Woo - [Do you provide gift wrapping or discreet packaging?](https://help.meundies.com/en_us/do-you-provide-gift-wrapping-or-discreet-packaging-H1y7Pyi3s.md): Currently we do not provide gift or discreet wrapping but it is something we are considering for the future - [Do we charge VAT for UK Orders?](https://help.meundies.com/en_us/vat-uk-HkhDl1ZyA.md): Thats a good question All international orders are actually always subject to VAT and other duties and taxes However the only change is that the VAT is now - [How much does shipping cost?](https://help.meundies.com/en_us/shipping-information-rkEC5B3PA.md): Domestic orders over 75 USD come with free shipping while orders below cost 695 USD We also offer Members free shipping within the US at all times Want to